Technical
Fulltime
Pischelsdorf am Kulm
BM-SCS-Customer Service Engineer
Welcome at Rosendahl Nextrom, where we manufacture production technologies for the battery, cable & wire, and optical fiber industries.
More than 500 people work at our headquarters in Pischelsdorf today to ensure that the world will be supplied further with energy, communication and mobility tomorrow. And that in a sustainable way. We want a fit – for you and for us. That is why we offer you a reasonable, diverse, and - most importantly - friendly working environment, internationality, and lots of room to develop. We are also part of the Knill Group, a private family business with over 300 years of tradition based in Weiz.
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Benefits
Flexible working times
Homeoffice
Food subsidies
Collective Agreement
Further education
High quality equipment
Childcare
Team events
Workers’ council activities
About the role
You are the central point of contact in Customer Service for our customers in the field of battery machinery – ranging from modern lithium-ion (LIB) systems to proven lead-acid (LAB) solutions – and you ensure that our systems continue to operate smoothly even after commissioning. In doing so, you combine technical expertise with strong organizational skills and a service-oriented mindset.
- You take ownership from system acceptance onwards and remain the primary point of contact for our customers.
- You coordinate support requests, document them in our service and customer management system (CRM), and resolve issues in close collaboration with our technical teams (1st- and 2nd-level support).
- You plan and organize service assignments, maintenance activities, and commissioning for modifications and upgrades.
- You prepare service contracts and spare parts packages and further develop retrofit and upgrade kits, including their commercial rollout.
- You analyze service tickets and sales figures and actively contribute ideas to our continuous improvement (CIP) system.
- You continuously develop our service portfolio, thereby making a direct contribution to customer satisfaction and the ongoing development of the company.
About you
- A technical or commercial education (HTL, HAK, or apprenticeship with Matura); for candidates with a commercial background, proven technical interest is essential.
- Initial experience in plant engineering, machinery manufacturing, or service is an advantage.
- Strong technical understanding, a solution-oriented mindset, and enthusiasm for direct customer interaction.
- You remain calm and focused even in fast-paced situations and are committed to finding the best possible solution for customers under pressure.
- Very good command of English and willingness to travel occasionally.
- Proficiency in MS Office; experience with SAP and CRM systems is a plus.
- A proactive attitude, strong team spirit, and a high level of quality awareness.
About us
- You work on innovative machinery solutions for battery production – covering both lead-acid technologies as well as lithium-ion–based battery and energy storage systems, one of the most exciting future-oriented fields in industry.
- You are given real ownership and creative freedom in an international technology environment.
- You experience true variety in your role – ranging from technical support and project coordination to direct customer interaction.
- When a machine is up and running somewhere in the world because of your contribution, you directly feel the impact of your work.
- You collaborate closely with our experts from engineering, sales, and project management.
What makes us special:
- A genuinely positive working atmosphere – ranked as our number one benefit in our employee survey.
- A healthy work–life balance. Depending on the position, we offer flexible working hours, remote work options, and/or part-time models.
- Meal subsidies, an on-site company day-care provider, and more – a wide range of benefits designed to make everyday life easier.
- A global technology leader – experience first-hand how future-oriented technologies and machinery are developed.
- Over 500 colleagues at our main site and another 300 worldwide: large enough for exciting projects, yet small enough for fast decisions and a personal working environment.
- Your workplace? Pischelsdorf – surrounded by nature, easily accessible without traffic jams, and with ample on-site parking.
- All of this within the Knill Group – a long-established, internationally successful family-owned company since 1712, still privately held today.
Minimum salary 3.519,91
We determine the salary / wage together with you. The minimum for this position is 3.519,91 EUR gross per month, working full time. (Collective Agreement: Metalltechnische Industrie)
Fits for you? We are looking forward to hearing from you!
Flexible working times
Homeoffice
Food subsidies
Collective Agreement
Further education
High quality equipment
Childcare
Team events
Workers’ council activities
Contact
Alexandra Leopold is looking forward to your application documents.
T +43 3113 5100-216
There is no mail-address?
Yes, on purpose. For data protection reasons, please only use the “apply now”- button on this page for your application. This will ensure that your application gets to where it belongs and stays in the right hands.
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As a global player with Austrian roots, we live diversity and stand for equal opportunities. That's why we welcome people of all genders, ages, skin colors, sexual orientations and religions.
your success is our passion
We offer you the safety of a global market leader and an environment where newcomers as well as experienced professionals can work independently, bring in new ideas and are able to develop.
As a part of the international Knill Group we go back to over 300 years of tradition. However, that does not mean that we are old-school. Quite the opposite. We use the most up-to-date technology, love to research, and have our (green) heart in the right place. In the true sense of the word – we are located in the middle of an Eaststyrian forest in Pischelsdorf (approx. 10 min from the motorway exit Gleisdorf, approx. 20 minutes from Hartberg or Weiz)
Taking the initiative
Currently there is no job that suits you? Nonetheless, you think we would be a great fit for you anyway? Perfect! Send us your documents. We will contact you as soon as we find a free position for you.
About Rosendahl Nextrom
01
The best of two worlds
We are a Styrian company which has clients in 73 countries all over the world. International but also embedded in the structure of the Knill Group, we stay grounded: As a well-organized KMU we offer flexibility and speed.
02
From heart to head
We ensure a reasonable environment with high-quality equipment. With a research rate of over 7%, we keep up with the times. And that since 1712 – always focusing on the future. With sustainability and eMobility being our current hottest topics.
03
Typical Rosendahl Nextrom
Our company is characterized by friendliness and a sense of community. We have an open ear and pursue our goals together. Besides that, or probably because of that, we offer a lot of independence and freedom of design. Over 800 employees all over the world show how that’s possible.
04
A little bit more?
Money is not everything but the membership of one of the best collective agreements in Austria does not sound bad either, right? Especially when there are also flexible working times, homeoffice, food subsidies and childcare.